Лекция: TEST 18.Keys. Choose the right variant

1. b

2. c

3. b

4. a

5. c

6. a

7. c

8. c

9. b

10. b

11. c

12. c

13. a

14. b

15. a

16. b

17. a

18. b

19. c

20. c

Test 19. “Management” Vocabulary.

“Managerial skills”

Insert suitable words and word-combinations:

(a)… must employ three kinds of (b)…: technical, human relations, and conceptual. But how they use these skills varies according to management level, the organizations management system, and the individual’s personal characteristics.

An (c)… manager, such as a company president or board chairman, spends a lot of time analyzing information – say, about industry trends and the economic climate – and making decisions based on that information. In addition, (d)… … spend considerable amount of time communicating with people – eliciting information and conveying decisions. Thus, top managers rely eliciting heavily on both conceptual and human relations skills.

The (e)… … serves as a communication conduit between top management and supervisory management. Planning, (f)… …, and problem solving are also part of the middle manager’s efforts to implement directives from (g)… management and to cope with problems presented by lower-level supervisors.

The operating or (h)… … directly supervises and communicates with employees who are doing the technical work of the organization. For instance, the shift supervisor of a large restaurant would spend most of her time working alongside the serving staff and the kitchen staff, showing them what to do, (i)… them, and conveying the wishes of the owner (top management) and the manager (j)… management). Thus, lower managers rely most heavily on technical and human relations skills.